Security & Privacy

Our Privacy Promise

Your privacy is of the utmost importance to us.   Your details will be used by Madison & Muse solely to ensure that we deliver an excellent service to you, to process and deliver your order and maintain your account with us.  Madison & Muse's privacy practices are in accordance with all applicable federal and provincial laws and regulations.


By using our site, you agree with the terms of this privacy policy.  Whenever you submit information via our site, you consent to the collection, use, and disclosure of that information in accordance with this privacy policy.  Please ensure that you have read the complete privacy policy before you submit any information to Madison & Muse.

What personal information to we collect?

The types of information that we may collect from you from time to time include, your name, address, telephone number, e-mail address, payment details, demographic information, your interests.  All of this may be collected to serve you better.

How do we use your information?

We use the information you supply through this web site solely to reply to your requests. Your information is never sold or shared, and you will never receive junk e-mail ("spam") as a result of providing information through this web site. If (and only if) you choose to join our mailing list, we will occasionally send you information about new shipments, and events.

How we collect your information?

We may collect and process your information as follows:

  1. Details of transactions you carry out through our site and of the fulfillment of your orders.
  2. If you contact us, we may keep a record of that correspondence.
  3. We may request you to complete voluntary surveys that we use for research purposes.
  4. Details of your visits to our website and the resources that you access.

Disclosure of your information

We will never disclose your information to third parties outside of those third parities previously identified (such as delivery companies or payment providers).

    Keeping in Touch with Madison & Muse and Your Rights

    At Madison & Muse we want to keep you up to date with information about new collections, special offers and improvements to this site. If you do not wish to be contacted by us, you can unsubscribe by emailing us at .

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we accept no responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

    Security Policy

    Security of our website is of the utmost importance to us. Our site uses software to provide high level SSL encryption technology. There are two simple ways to check if a page on our website is secure.  Firstly, a small padlock sign will appear in the bottom bar of your browser and the 'http' will be replaced with 'https' at the front of or in the browser address window. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

    Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication.

    We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

    Never send any sensitive information, such as passwords or credit card information, via email.

    Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Where we store your information

    Your personal information is stored in secured locations and on servers controlled by Madison & Muse or its technology partners, located either at our offices or at the offices of our service providers. For access to your personal information, please contact us using the contact information in the "Contact Us" section.

    Changes to our Security and Privacy Policy

    Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.


    Questions, comments and requests regarding this Security and Privacy are welcome and should be emailed to us